GENERAL TERMS OF USE FOR HOSTING SERVICES

These general terms of use regulate the legal relations between Octagon Solution and the users of services. The general terms of use come into effect on the day of publication, January 20, 2024, and are valid until they are changed.

Confidential Data

Octagon Solution will protect the confidentiality of private data submitted in connection with establishing a user relationship and will use them only for its own needs, as well as for purposes determined by law. Read more about this in the privacy policy section below.

In case of changes to the data related to the user's registration (address, phone, name, etc.), the user must inform Octagon Solution of the changes without delay, in writing, by letter or email, and no later than 8 days from the date of the change. Otherwise, all correspondence will be sent to the last known address, and it will be considered that the delivery based on existing data was validly performed

Octagon Solution guarantees the confidentiality of information contained in the materials related to projects and the preservation of business secrets, intellectual and industrial property, patents contained in these materials, whether they are registered or not.

Octagon Solution cannot be held responsible for the security of data submitted through insecure channels over which it has no control.

Username and Password

For the purpose of providing some services, Octagon Solution will provide the user with a username and password (or more) for service access authentication, which the user must keep from unauthorized use.

The user is responsible for all activities performed under their username and password.

Octagon Solution may deny the user access to the services if unauthorized use of the username is noticed.

In case of misuse or suspicion of misuse of the username, the user agrees that Octagon Solution has the right to charge them for all costs incurred under their username until the misuse is reported to OCTAGON.

Octagon Solution is able to change the client's password upon receipt of a written request with proof that the client owns the service. Telephone requests are not acceptable.

Rules Related to Hosting Services

Octagon Solution undertakes to enable the use of leased services in the best possible way. This includes monitoring server operation and other technical equipment, expanding capacity according to the number of users, user support, backups, and correcting any errors and problems in the system.

Octagon Solution has the right to request compensation from the user for costs caused by unacceptable or unauthorized use of services.

Octagon Solution reserves the right to disable or terminate access to any service for users in case it is assessed that the service is not being used appropriately.

To ensure the free and uninterrupted use of services, these actions are unacceptable and strictly prohibited:

• publishing or transmitting information that directly violates existing local and/or international laws
• publishing or transmitting information known or assumed to be false, and whose use could cause harm to others
• sending or transmitting promotional or advertising materials to other internet users without their consent or request (SPAM)
• publishing, transmitting or sending content protected by law acquiring or publishing secret or protected data of a person, company, service, or other legal entity
• pribavljanje ili objavljivanje tajnih, odnosno zaštićenih podataka neke osobe, tvrtke, servisa ili drugog pravnog subjekta
• publishing, sending or transmitting offensive, threatening, vulgar, racist or chauvinistic content
• false representation or representation on behalf of another legal or natural person
• unauthorized use of another person's user account or email address
• publishing, sending or transmitting content that offers services or products in the form of chain letters
• any acts that can directly or indirectly endanger the security or smooth operation of other users or the functioning of services
• publishing adult content, including pornography and other inappropriate content, on the space leased from Octagon Solution
• publishing pirated and other illegal content on the space leased from Octagon Solution, which includes but is not limited to: cracking, hacking, phishing, phreaking, as well as providing links to such content.
• excessive consumption of CPU resources of the server (if more than 5% of the total processor time is consumed more than 5 days a month)
• using server resources to cause DDOS attacks

Hosting packages are exclusively for use by the owners. Owners of hosting packages are not authorized to resell the leased package, nor to provide hosting services to third parties on the leased space unless they conclude such an agreement with Octagon Solution. The hosting service is defined as: allowing third parties to hold their own web content on an account they do not own. Exceptions to this rule are: banners, ads, and personal ads.

Any excessive exploitation of resources and causing damage to servers or other users is strictly prohibited and leads to the cancellation of the service without notice. The user agrees to use the space at their disposal in a way that does not endanger the available resources, other users, and the system as a whole.

Gross violation of the rules results in the cancellation of the service without notice. Octagon Solution is not responsible for any damage or compensation claim that may arise from the user's non-compliance with these rules. The user agrees to reimburse OCTAGON for any potential costs to third parties resulting from inappropriate use of services

System Maintenance and Backup

Octagon Solution performs regular technical maintenance of the system, changing software from old to new versions, changing hardware to better components, changing internet connections, and other technical improvements. All these changes are made in the best intentions with the goal of improving the service or with the goal of removing current and potential future problems. Some of the services will be unavailable during system maintenance. The system's availability during one year should be 97% or higher.

Octagon Solution is obliged to notify clients about planned system upgrades that can affect the ability to deliver services to the user

In the event of a system failure, Octagon Solution will proceed to shut down the system and will start the emergency state establishment and urgent system repair procedure without notice and waiting for special approval.

In the event of a failure, Octagon Solution will try to restore all data related to Your service, which are on our or Your backup system, if it is technically feasible.

Octagon Solution is obliged to keep at least one backup copy of data younger than 7 days for each client's service.

The expected availability of the service is 97% on an annual level. All interruptions that will last longer than 3% of the time must be announced and conducted in agreement with the client. If the interruption is less than 3% of the total time, Octagon Solution may intervene without explicitly notifying the client.

Rules Related to Domains

Octagon Solution undertakes to register all domains so that it is publicly indicated that the client is the owner, and these data will be listed on the WHOIS service unless otherwise agreed. This allows the client to manage the domain and, if desired, transfer their domain to another registrar and thereby prove the right of ownership over the domain.

Domains are registered for a specific period and Octagon Solution will enable the functioning of the domain in the registered period. After the domain expires, in case the client does not renew it before expiration, the domain becomes free, and Octagon Solution does not guarantee that the client will be able to continue using the domain.

If the domain is not renewed before expiration, the domain will be deactivated (suspended) and will not be able to be used.

When changing domain parameters, according to the architecture of the Internet, it takes some time for these new parameters to refresh on all servers. Octagon Solution does not guarantee that Your domain will be available immediately after changing DNS parameters.

Warnings Before Expiry of the Service, Suspensions, and Deletion

Octagon Solution will notify the client 30 days before the expiry of the service by email, SMS or in some other way that the service is expiring, and will send the client a proforma invoice for the extension of the service. In case the client does not make the payment within 7 days from the date of issuing the proforma invoice, the customer relations center will send a repeated reminder and check whether he received the proforma invoice or not. On the day the service ceases to be valid, user names will be suspended and the client will not be able to use the service. 14 days after the service expires, if the client does not renew the service, Octagon Solution has the right to delete all data related to the client's service, which may include all backup data.

In case the payment is made, you will receive the original invoice by mail.

In case you use an unpaid domain, Octagon Solution has the right to redirect the domain and use it for its needs.

In case of gross violation of the rules, Octagon Solution has the right to deactivate the service without prior warning

The client has the obligation to provide Octagon Solution with any change of personal data (name, address, phone). Octagon Solution is not responsible if you do not receive a warning, proforma invoice, or invoice due to incorrect data.

Documentation Related to BA, RS, and HR Domains

For registration of .BA, .RS, and .HR domains, it is necessary for the client to send or personally deliver the documentation to Octagon Solution. If the documentation does not arrive or is not correct, the domain will not be registered.

Octagon Solution has the right not to register the ordered .BA, .RS, or .HR domain before receiving the necessary documentation.

By ordering and registering .BA domains, it is assumed that you fully accept the registration rules for .BA domains: Registration rules for .BA domains Pravilnik o registraciji .BA domena

By ordering and registering .RS domains, it is assumed that you fully accept the registration rules for .RS domains: Registration rules for .RS domains Pravilnik o registraciji .RS domena

By ordering and registering .HR domains, it is assumed that you fully accept the registration rules for .HR domains: Registration rules for .HR domains Pravilnik o registraciji .HR domena

Any activation/deactivation of the domain caused by the user not providing documentation or poor documentation is at the expense of the client and will be separately charged.

Prices and Payment Terms

Pod korisničkim odnosom podrazumijevaju se sve usluge koje su dogovorene između korisnika i Octagon Solution za određeni vremenski period, a za koje je korisnik izvršio uplatu u cijelosti. Usluge Octagon Solution  zaračunavaju se i naplaćuju prema važećem cjenovniku. Octagon Solution  je ovlašten mijenjati cjenovnik, o čemu će obavijestiti korisnike objavom na svojim internet stranicama ili na drugi za to prikladan način.

Izmjena cjenika stupa na snagu u roku od 8 (osam) dana od dana objave.

Na postojeće korisnike izmijenjena cijena primjenjivati će se po isteku roka od 30 dana od dana objavljivanja tih izmjena na službenoj stranici Octagon Solution ili na koji drugi za to prikladan način.

Octagon Solution može predračunom, ponudom ili ugovorom odrediti cijenu koja se razlikuje od važećeg cjenika. Za usluge čija cijena nije određena cjenikom, Octagon Solution cijenu određuje predračunom, ponudom ili ugovorom sklopljenim s korisnikom.

Korisnik se obavezuje usluge platiti do dana dospijeća. U protivnom, u slučaju kašnjenja, Octagon Solution je ovlašten na dospjela, a neplaćena potraživanja zaračunati zakonsku zateznu kamatu, kao i troškove slanja opomene, te ima pravo da deaktivira uslugu da klijent ne bi nanio veću štetu.

Ukoliko korisnik usluga ne podmiri svoje obveze prema Octagon Solution u roku 30 dana od datuma izdavanja predračuna / računa, a po pisanoj opomeni, Octagon Solution može bez dodatnog pisanog upozorenja trenutačno prekinuti korisnički odnos, kao i pokrenuti postupak sudske naplate.

Isključenje od odgovornosti

Octagon Solution ne provjerava i ne kontrolira sadržaj koji korisnici postavljaju na prostor zakupljen od OCTAGON-a. Octagon Solution ne može osigurati trenutačno uklanjanje sadržaja koji su u suprotnosti s Opštim uvjetima korištenja.

Octagon Solution ne odgovara za rad infrastrukture potrebne za korištenje usluga OCTAGON-a, ukoliko je Octagon Solution direktno ne kontrolira.

Octagon Solution pruža podršku korisnicima u dobroj vjeri, a u okvirima konkretnih okolnosti pojedinog slučaja. Octagon Solution ne odgovara za moguću štetu i troškove nastale u procesu pružanja podrške korisnicima.

Korisnik je suglasan da postoji mogućnost da usluga Octagon Solution neće uvijek biti dostupna i da Octagon Solution ne odgovara za nastalu štetu. Internet je međunarodna računarska mreža koju Octagon Solution ne kontrolira, već je na nju samo vezan, te zbog toga ne može jamčiti dostupnost usluga koje nisu pod kontrolom Octagon Solution.

Octagon Solution neće biti odgovoran za eventualnu štetu ili izmaklu korist proizašlu tokom neophodnog održavanja sistema, a koja bi mogla imati utjecaj na kvalitetu usluge OCTAGON-a.

Octagon Solution ne preuzima nikakvu odgovornost za štetu koja bi eventualno nastala privremenim ili trajnim prekidom korisničkog odnosa zbog neplaćanja dospjelih računa ili kršenja uvjeta.

Predračuni, računi i ugovori

Octagon Solution će u komunikaciju sa klijentom koristiti primarno E-mail, te će se putem E-maila slati i dokumenti koji ne moraju da idu drugim kanalima.

Putem E-maila/Fax/Poštom dostavljat će vam se predračuni. Predračun klijenta ne obavezuje na plaćanje, i bez pravnih posljedica moguće ga je i platiti i ne platiti.

Nakon uplate, bio klijent pravno ili fizičko lice, Octagon Solution je dužan da napravi račun, te da Vam ga pošalje u originalnom obliku, putem pošte ili lično na vašu adresu.

Octagon Solution će potpisati ugovor sa klijentom za svaku uslugu za koju:

• Octagon Solution procijeni da je ugovor obavezan
• Klijent zatraži ugovor

U slučaju da klijent i Octagon Solution ne potpišu ugovor o usluzi, podrazumjeva se da važe pravila iz ovog pravilnika u slučaju rješenja konfliktnih situacija.

Trajanje korisničkih odnosa

Korisnik usluga je pravna ili fizička osoba koja od Octagon Solution kupuje korištenje usluga ili od Octagon Solution naručuje uslugu. Narudžbom usluge korisnik prihvaća ove Opšte uvjete korištenja i Pravila privatnosti. Ukoliko korisnik s Octagon Solution potpiše ugovor o korištenju usluga, odredbe tog ugovora imat će prednost u odnosu na Opšte uvjete korištenja.

Za usluge smještaja internet stranice i druge usluge zakupa prostora, dobara i prava, trajanje korisničkog odnosa započinje uplatom iznosa dogovorenog za uslugu i traje do isteka trajanja usluge, ako nije drugačije određeno ugovorom sklopljenim između Octagon Solution i korisnika.

Akcijske pogodnosti

Octagon Solution sa vremena na vrijeme organizira posebne promotivno / akcijske ponude za nove ili postojeće klijente. Akcijska ponuda može da uključuje u sebi i novu odredbu za uvjete korištenja koji se odnose samo na tu akciju i to samo ako je to eksplicitno navedeno u uvjetima korištenja.

Raskid korisničkog odnosa

Obje strane mogu da raskinu ugovor u bilo kojem trenutku. Naknade koje su plaćene Octagon Solution nema obavezu vratiti.

Rješavanje spora

Octagon Solution i korisnik suglasni su da će pokušati mirno i uz razumjevanje riješiti sve sporove proizašle iz ili u svezi s korisničkim ugovorom. U slučaju neuspjeha, za rješavanje će biti nadležan sud u Tuzli.

Završne odredbe

Opšti uvjeti korištenja stupaju na snagu danom njihove objave na službenoj stranici Octagon Solution ili na koji drugi za to prikladan način i primjenjuju se na sve korisnike koji su korisnički odnos zasnovali nakon toga dana. Korisnik je suglasan da Octagon Solution pridržava pravo promjene Uvjeta, a u tom će slučaju korisnik biti pravovremeno obaviješten.

Na korisničke odnose zasnovane prije objave ovih Uvjeta, isti će se primjenjivati istekom roka od 30 dana od njihove objave, pod uvjetom da korisnici u tom roku ne iskoriste pravo na prestanak (raskid) korisničkog odnosa.

PRAVILA O PRIVATNOSTI PODATAKA

Octagon Solution poštuje privatnost svojih korisnika i posjetilaca i posvećen je zaštiti ličnih informacija korisnika i posjetilaca. Ova politika korišćenja privatnih podataka odnosi se na cjelokupan websajt www.octagonsolution.com. Mi ne prikupljamo lične informacije osim u slučajevima kada odaberete da ostavite informacije.

Octagon Solution u sklopu svoje djelatnosti prikupljat će osobne podatke kao što su ime, prezime, adresa, telefonski broj, e-mail, JMB ili ID naših korisnika samo kad nam se isti dobrovoljno dostave. Te ćemo podatke koristiti primarno u našoj međusobnoj komunikaciji Octagon-Klijent, te ćemo te podatke koristiti za ispostavu Predračuna, Računa, Ugovora te sličnih dokumenata u korespodenciji sa klijentima. Neki od ovih privatnih podataka su veoma važni pri registraciji domena, te će se koristiti i u te svrhe. Ako bude potrebno vaše privatne podatke ćemo dostaviti organizacijama koje se brinu o domenama da bi Vam mogli potvrditi vlasništvo nad specifičnom domenom. Privatne podatke ćemo koristiti kako bismo udovoljili pojedinačnim zahtjevima za informacijama te ćemo se oslanjati na te podatke kako bismo bolje razumjeli potrebe korisnika, a radi unapređenja naših proizvoda i usluga. U tom pogledu možemo koristiti te informacije kako bismo kontaktirali korisnike. Nećemo prodavati niti koristiti te podatke, niti ćemo prenositi te podatke trećoj strani bez pristanka korisnika.

Privatnost podataka

Za korisnike, ovaj websajt struktuiran je tako, da prilikom posjete ne morate da se identifikujete ili ostavite neku ličnu informaciju. Za buduće i postojeće korisnike i partnere, jednom kada nam ostavite informacije koje Vas mogu identifikovati na bilo koji način, budite sigurni da će one biti iskorišćene samo za podršku Vašeg poslovnog odnosa sa Octagon Solution

Obavještavamo Vas da Octagon Solution može iskoristiti snimljene informacije u cilju direktnog obavještavanja ili generalnih informacija koje Vas mogu zanimati, ili mogu biti u direktnoj ili indirektnoj vezi sa kupljenom uslugom.

Vašim ličnim informacijama ne možete pristupiti jer su one snimljene van Web okruženja. Ukoliko iz bilo kojeg razloga želite izmjeniti lične podatke koje ste nam dostavili, molimo Vas da nam pošaljete izmjene u okviru elektronske poruke.

Octagon Solution posjeduje sigurnosne mjere koje onemogućavaju gubitak, brisanje ili uzurpiranje informacija koje su pod našom kontrolom.

Na našem websajtu, u dijelu Linkovi, možete pronaći linkove ka drugim websajtovima koji nisu naše vlasništvo. U ovim slučajevima, Octagon Solution nije odgovoran za zaštitu privatnosti ili sadržaj navedenih sajtova. Preporučujemo Vam da pročitate Politiku privatnosti svakog sajta prije njegovog korišćenja.

Octagon Solution ne prodaje usluge djeci i korisnici moraju imati najmanje 18 godina. Sve osobe ispod 18 godina moraju imati dozvolu roditelja ili staratelja da prihvataju Uslove privatnosti kako bi postali naši korisnici. Ukoliko imate ispod 18 godina, savjetujemo Vam da koristite naš sajt samo uz učešće roditelja ili staratelja.

Octagon Solution zadržava pravo da promijeni Pravila privatnosti u svakom trenutku. Pozivamo Vas da periodično posjetite naš sajt u cilju provjere promjena Pravila privatnosti. Svaka promjena u Pravilima privatnosti Octagon Solution bit će objavljena na ovoj internet stranici.